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Pluck Outreach

Pluck Outreach is a significant update to Pluck’s email notifications system. Outreach keeps community members engaged and returning to your site even when not online by notifying them when others are responding to content they are interested in. This entices them to return to your community to continue the conversation. Outreach has over 40 pre-set Pluck actions that can be set to trigger notifications, and can be customized to deliver email to meet your specific needs, with customizable, easy-to-edit templates that allow you to control the messaging and styling to match your brand. For a current list of preferences for Outreach, see Outreach Preferences.

Outreach Application PreferencesOutreach

Changes From Old Email Notifications

If you have been using Pluck’s old email notification system, see Outreach vs. Notifications for a list of all the preference changes, along with additional information.

Global Notification Template

The Global Notification Wrapper Template can be used to style all of your templates at once so that all of your templates maintain the same look and feel, and can even include your branding.

Application Notification Preferences

An email template for each notification may be found underneath each notification preference, grouped by Application. Edit the templates using the WYSIWYG editor or in HTML to customize any of the form emails Pluck uses when it sends out email based on user interaction or system settings.

Template field variables

Each template has a set of variables (property bag) that apply to that template you can add to the content or subject head of your email template. This allows you to target your emails specifically for your users.

Outreach Propertybag

Outreach template field variables

Works With

Reviews, Forums, Blogs Photos, Videos, Comments, Persona, and Groups
  — Over forty actions across eight Pluck applications can be used to send out custom, specific emails to your users.

Outreach Reporting

The following activities are captured through Outreach’s reporting capability:

  • Requests
  • Emails delivered
  • Clicks and unique clicks
  • Opens and unique opens
  • Bounces and repeat bounces
  • Spam reports
  • Unsubscribes
  • Invalid email
  • Spam threshold exceeded

Implementation Tips

If you want to use your own email system for Outreach, see Customizing Outreach’s Email Service.

Outreach Preferences

 

Outreach vs. Notifications

The following is a comparison of Pluck Outreach with the old notifications parameters.

 

New Notification Name (Outreach) Old Notification Name Description Control
NotifyWhenUserEarnsANewBadge BadgeAlertEmail Notification sent from system to user indicating a new badge awarded to the user Can be turned on or off globally, can be set at the badge level, user can opt in or out
NotifyWhenGroupMembershipIsAccepted CommunityGroupAcceptance Notification sent from system to user when they join/are approved to join a group Can be turned on or off globally
NotifyWithCommunityDigest CommunityGroupDigest Notification sent from system to user summarizing recent activity in a particular group Can be turned on or off globally, User can opt in or out.
CommunityGroupAdminMessageWrapper CommunityGroupAdminMessageWrapper Group administrators can send messages to all users within a particular group User can opt out
NotifyWhenANewGroupMemberIsAdded CommunityGroupNotificationEmail Notification sent from system to group admin indicating a user has joined a public group Can be turned on or off globally
NotifyWhenGroupMembershipIsRejected CommunityGroupRejection Notification sent from system to user when they are not approved to join a group Can be turned on or off globally
NotifyWhenNewFriendIsRequested FriendConnect Notification sent from system to user indicating they have been invited to connect as a friend by a particular user Can be turned on or off globally
NotifyWhenGroupInviteIsSent InvitationToGroup Message sent from system to user indicating they have been invited to join a particular group Can be turned on or off globally.
NotifyWhenUserTierChangedDueToBadging -Notification sent from system to user indicating that their user tier has changed. Can be turned on or off globally.
NotifyWhenANewGroupForumDiscussionIsCreated- Notification sent from system to user indicating that a new forum discussion has been added to a particular group. Can be turned on or off globally.
NotifyWhenCommentsArePostedOnASubscribedPhoto- Notification sent from system to user indicating a new comment has been added to a subscribed photo. User can opt in or out, can be turned on or off globally.
NotifyWhenCommentsArePostedOnASubscribedVideo- Notification sent from system to user indicating a new comment has been added to a subscribed video. User can opt in or out, can be turned on or off globally.
NotifyWhenGroupMembershipIsRequested- Notification sent from system to group administrator when a new user requests to join the private group. Can be turned on or off globally.
NotifyWhenNewBlogPostIsSubmitted- Notification sent from system to user indicating that a new blog post has been added to a subscribed blog. Can be turned on or off globally.
NotifyWhenNewCommentsAreSubmittedOnSubscribedBlogs- Notification sent from system to user indicating a new comment has been added to a subscribed blog post. User can opt in or out, can be turned on or off globally.
NotifyWhenNewPhotosAreAddedToASubscribedGallery - Notification sent from system to user indicating a new photo has been added to a subscribed gallery. User can opt in or out; Can be turned on or off globally.
NotifyWhenNewVideosAreAddedToASubscribedGallery- Notification sent from system to user indicating a new video has been added to a subscribed gallery. User can opt in or out, can be turned on or off globally.
NotifyWhenFriendIsAdded NewFriend Notification sent from system to user indicating a user has added them as a friend. Can be turned on or off globally.
NotifyWhenBlogCommentsAreSubmittedThatDoNotRequireApproval NotificationBlogComment Notification sent from system to user indicating a new comment as been added to a particular blog User can opt in or out, can be turned on or off globally.
NotifyWhenBlogCommentsAreSubmittedThatRequireApprovalNotificationBlogCommentApprovalRequired Notification sent from system to user indicating a new comment as been added to a particular blog that requires approval. User can opt in or out, can be turned on or off globally.
NotifyWhenANewGroupBlogPostIsAdded NotificationBlogNewPost Notification sent from system to user indicating a new blog post has been added to a particular group User can opt in or out, can be turned on or off globally.
NotifyWhenANewForumDiscussionIsCreatedInSubscribedForum NotificationForumNewDiscussion Notification sent from system to user indicating a new discussion has been added to a particular group/forum. Can be turned on or off globally, user can opt in or out.
NotifyWhenNewForumPostIsSubmittedOnASubscribedDiscussion NotificationForumPostOnDiscussion Notification sent from system to user indicating a new post within a discussion has been added to a particular group/forum Can be turned on or off globally, User can opt in or out.
NotifyWhenANewEventIsCreatedWithinAGroup NotificationNewEvent Notification sent from system to user indicating a new event has been added to a particular group. User can opt in or out, can be turned on or off globally.
NotifyWhenNewPhotosAreAddedToAGroup NotificationNewPhoto Notification sent from system to user indicating a new photo has been added to a particular group. User can opt in or out, can be turned on or off globally.
NotifyWhenNewVideosAreAddedToAGroup NotificationNewVideo Notification sent from system to user indicating a new video has been added to a particular group User can opt in or out, can be turned on or off globally.
NotifyWhenMessage Left on User Persona NotificationPersonaMessage Notification sent from system to user indicating a new public message has been added to the user’s persona User can opt in or out, can be turned on or off globally.
NotifyWhenPhotoIsApproved NotificationPhotoApproved Notification sent from system to user indicating a photo has been approved to appear in a particular gallery. Can be turned on or off globally.
NotifyWhenCommentsArePostedOnAPhoto NotificationPhotoGalleryComment Notification sent from system to user indicating a new comment has been added to the indicated photo. User can opt in or out, can be turned on or off globally.
NotifyWhenCommentPostedOnSubscribedArticle NotificationSubscriptionComment Notification sent from system to user indicating a new comment has been added to a comment thread they are subscribed to. User can opt in or out, can be turned on or off globally.
NotifyWhenWallPostLeftOnUserPersona NotificationWallPost Notification sent from system to user indicating a new post has been added to a user’s feed User can opt in or out, can be turned on or off globally.
NotifyWhenWallReplyLeftOnUserPersonaNotificationWallReaction Notification sent from system to user indicating a new comment has been added to a user’s feed. User can opt in or out, can be turned on or off globally.
NotifyWhenPrivateMessageReceived PrivateMessageRecipientNotification Notification sent from system to user indicating they have received a private message from another user User can turn private messaging off, can be turned on or off globally.
NotifyWhenReviewIsApproved ReviewApproved Notification sent from system to user indicating their review has been approved. Can be turned on or off globally.
NotifyWhenReviewIsSubmitted ReviewPending Notification sent from system to user indicating their review is pending. Can be turned on or off globally.
NotifyWhenReviewIsRejected ReviewRejected Notification sent from system to user indicating their review has been rejected. Can be turned on or off globally.
SendBlogLink SendBlogLink Notification sent from system to user indicating a blog post has been recommended to them by a particular user. No.
SendGalleryLink SendGalleryLink Notification sent from system to user indicating a photo gallery has been recommended to them by a particular user. No.
SendPhotoLink SendPhotoLink Notification sent from system to user indicating a photo has been recommended to them by a particular user. No.
NotifyWhenUserResetsPassword SlauthForgotPasswordEmail Notification sent from system to user indicating their new password for a particular account. No.
NotifyWhenVideoIsApproved VideoApproved Notification sent from system to user indicating their video has been approved. Can be turned on or off globally.

    6.0.11 Release        © 2014 DemandMedia                                   Teacher’s Edition